The IPLS hypercare phase
The IPLS hypercare phase: an intensified maintenance & support period
IPLS requires a so-called hypercare phase after major releases. During this hypercare phase, the IPLS team (or IPLS-development train) stays in full operational mode and follows up meticulously the delivered release to identify and resolve any issues quickly and adequately.
This hypercare phase can be 1 up to 4 weeks, depending on the criticality level of the release functionality. After the hypercare phase, the team goes into normal maintenance and support mode (M&S).
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