Documents to be provided related to building block 3 (IPLS processes)
Overall:
- A document outlining a detailed overview of all the non-negotiable and flexible processes you have in place within your organisation.
- A document explaining how IPLS consultants are safeguarding the IPLS processes.
- A document outlining your strategy and plan of approach on how you continuously finetune and update your processes.
- A document explaining how you build awareness and knowledge related to the IPLS processes within your organisation.
Non-negotiable processes:
Following documents need to be provided related to the non-negotiable processes:
- A detailed People Back-up Plan (PBP).
- A detailed security plan including o.a. security on application level, server level, office premises, computers, laptops, … (in case you are ISO 27001 certified, this document is not required).
- A detailed description of your business continuity plan (in case you are ISO 27001 certified, this document is not required).
- A detailed Process Sequence Plan (PSP)
- A detailed Project Risk Plan (PRP)
- A detailed Project Customer Interaction Plan (PCIP)
- A detailed Company Customer Interaction Plan (CCIP)
- A description of your company employee training plan.
- A description of your release management approach.
- A description of your change management processes.
- A description of your CAPA-approach (corrective action, preventive action).
- A description of your testing approach.
- A description of your maintenance & support approach, including how you handle the hypercare phase.
- A description of your bug/issue identification and recording approach.
- An example of your SLA, including response and resolve timings, issue categories, escalation procedure and reporting.
- An example of your planning document.
- A description of your documentation approach, including examples of each type of documentation.
- A description of your development life cycle.
- A description of your update and upgrade processes.
- A description of your reporting approach.
- A description of your KPI approach.
- A description of your code quality plan (including code review processes, coding standards, naming conventions, GIT-use, version numbering, …).
- An overview of the DevOps tools you use.
- A detailed description of the project management software tools you use.
- A description of how you get ongoing customer feedback on your way of working and deliverables.
- A description of how you implemented Niko Niko to track employee wellbeing.
- A description of your infrastructure plan, including the different server environments (test, UAT, hotfix, coldfix, production).
- A description of your disaster recovery plan, including back-up and restore processes, redundancy approach; roll-back processes).
- A description on how you handle WCAG implementation.
- A description of your customer service support approach.
- A description of your warranty policy.
- A description of your application and server monitoring approach.
- A description of your offer and estimation process (including the way you follow the PERT technique and you make detailed cost breakdowns available for your customers.
- A description of your budget versus actuals reporting approach.
- A description of your processes to keep your customers informed about the progress of their project.
- A description of your internal and external communication processes.
Flexible processes:
A description of each process you consider as flexible, why the process is considered as flexible and the level of flexibility that is allowed.
Visit the IPLS wiki for more info about IPLS related topics